The Trauma Floor
An investigation into the working conditions and psychological toll facing Facebook’s contract content moderators in Phoenix.
Reporting & Analysis
Selected stories about technology, power, democracy, labor, and artificial intelligence.
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Bodies in Seats
Former Facebook moderators in Tampa break their nondisclosure agreements to describe desperate and dangerous working conditions.
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Speak, Memory
After her best friend died, Eugenia Kuyda used his messages to build an artificial-intelligence memorial that could speak in his voice.
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What really happened at Basecamp
How a list of “funny” customer names triggered an internal reckoning and a company-wide ban on political discussions.
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The mess at Medium
Fourteen current and former employees explain how a celebrated experiment in digital publishing lost its way.
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The withering email that got an ethical AI researcher fired at Google
Timnit Gebru’s final message to her colleagues reveals the conflict that preceded her dismissal from Google’s ethical AI team.
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Twitter, cut in half
A day-one account of Elon Musk’s mass layoffs and the workers left to keep the platform running.
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Yes, Elon Musk created a special system for showing you all his tweets first
A document-supported account of how Twitter altered its systems to boost its owner’s posts.
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Inside Discord’s reform movement for banned users
Inside Discord’s effort to replace blanket permanent bans with more proportional punishment and user rehabilitation.
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OpenAI’s alignment problem
What Sam Altman’s firing revealed about the unresolved tension between OpenAI’s nonprofit mission and commercial ambitions.